Purchase and shipping
I get an error message on the website, in the shop or during checkout and I can’t proceed. What to do.
If you encounter an error message, write it down or copy the text , or even take a screenshot or…
I made a mistake in my order or ordered the wrong product. How can I change my current order?
No worries, we understand that mistakes can happen. Have you made a mistake in your order, such as entering an…
How much is the shipping cost?
The shipping cost is 7.5 € incl. VAT for shipping within Belgium and to the Netherlands and Luxembourg for orders…
Can I track my order after it ships?
Absolutely! Once your payment has been processed, we will send you a confirmation of your order . Within 1 to…
Can I pick up my order?
It is unfortunately not possible to pick up your online order. Our operations obligate us to make our processes as…
What payment methods do you accept?
We accept different payment methods depending on the country you are in. For Belgium we offer the following payment options:…
I don’t want to pay online. Can I also pay by bank transfer – wire transfer?
That is certainly possible: The easiest way is to place your order in our web shop. At the checkout you…
Can I also pay in arrears?
Because of the much administration and follow-up that paying in arrears entails , we have chosen to send the order…
Do you give discounts?
The prices you see on our web shop are already net prices. In order to ensure that we can keep…
Is it safe to pay online with you? Is it reliable to order from you guys?
We understand the importance of protecting your data and ensuring that your transactions are processed securely. Therefore, we have taken…
Can I get advice on which products would be best for me?
If you already know what radiation sources are in your area, you can go directly to our radiation sources overview…
Where can I buy Penta Power Tags?
You can buy Penta Power Tags in two ways. First, you can easily purchase them online in our webshop. Here…
Can I place an order online at penta-Power.com?
Yes, you can easily place an order online. On our web shop page you will find all available Penta Power…
How can I order the CLEANSE 15 to eliminate my radiation ballast?
CLEANSE 15 is a special energetic drop that is part of our DROPS 15 range. To ensure you get the…
Are Penta Power Tags in stock?
Yes, we always have a large stock of our Penta Power Tags , allowing us to ship them to you…
What are the delivery options? Can I have it delivered to a pickup point?
We offer flexible delivery options for your convenience. Your order can be shipped to any address in all EU countries…
What countries do you ship to?
Our shipping service covers all countries within the European Union . Wherever you are in the EU, we make sure…
How long will it take for my order to be delivered?
Normally, our orders are delivered within 1 to 3 working days after receipt of payment with Bpost. In Belgium and…
What if I don’t receive my package? What if my package gets lost? Am I sure I will receive my package?
We understand that it is essential to receive their order safely and on time . Providing a reliable delivery service…
My Penta Power Tags are damaged on arrival, what should I do?
If your Penta Power Tags should be damaged upon arrival despite our good care, we aim to rectify this for…
Something is missing from my order. Part of my order was not delivered. What to do.
Our order preparation process is very reliable and efficient. Every order undergoes strict checks to eliminate the possibility of errors…
Will I receive an invoice?
Absolutely! We'll make sure you receive an invoice for your purchase. The invoice is simply and easily sent to you…
Can I receive my invoice electronically?
Certainly, all our invoices are sent electronically to the email address provided. This means that you will receive the invoice…
Can I also order as a business customer and receive an invoice indicating my VAT number?
Absolutely! We offer the option for business customers to order and receive an invoice indicating their VAT number. At checkout…
Can I also order intra-community from abroad, i.e. without charging VAT?
Absolutely! With a valid foreign (non-Belgian) VAT identifier r, it is very easy to make intra-community purchases from us without…
Is support provided after purchasing a Penta Power product?
Yes, absolutely! At Penta Power, it's super important to us that you are happy with your purchase and enjoy the…
What kind of warranty does Penta Power offer?
The legal guarantee of 2 years means that as a consumer you are always entitled to a good product. With…
Can I return the purchased products?
Of course, you have the full right to notify us within a period of 14 calendar days that you wish…